About the Role
Apply system analysis techniques to design hardware and/or software specifications.
Implementation and support of new hardware and software. Document networked hardware and software environment.
Ability to autonomously decide corrective actions regarding programs, hardware, etc., which will directly impact production.
Write training manuals.
Troubleshoot hardware issues with desktop pc’s, servers, printers, etc.
Troubleshoot software issues with Windows applications.
Develop processes and procedures to support continuous improvement initiatives and/or new business.
Manage servers and backups.
Work with vendors or other support for Cisco/network-related issues and application support.
Answer incoming calls regarding IT issues.
Responsible for standardizing desktop environment.
Document all work in the Help Desk system.
Participation in on-call rotation during non-work hours, including holidays and weekends.
Participate in activities to include 5S, Kaizen, Quick Hits, Six Sigma, and other related continuous improvement events.
Other duties as assigned.
Safety apparel (PPE) and uniforms are mandatory.
Must be able to continuously lift 30 to 75 lbs. and occasionally carry a distance of 30 to 50 feet.
Work daily assigned shift to include overtime, up to and including production Saturdays, shutdown days, and holidays as needed.
Follow all company policies including ISO 9001 2008/ISO 14000 and QOS adherence (where applicable) and Associate Handbook and Safety Manual.