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Red Gradient

IT Specialist

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Job Type

Full Time

About the Role

  • Apply system analysis techniques to design hardware and/or software specifications. 

  • Implementation and support of new hardware and software. Document networked hardware and software environment. 

  • Ability to autonomously decide corrective actions regarding programs, hardware, etc., which will directly impact production. 

  • Write training manuals. 

  • Troubleshoot hardware issues with desktop pc’s, servers, printers, etc. 

  • Troubleshoot software issues with Windows applications. 

  • Develop processes and procedures to support continuous improvement initiatives and/or new business. 

  • Manage servers and backups. 

  • Work with vendors or other support for Cisco/network-related issues and application support.

  • Answer incoming calls regarding IT issues. 

  • Responsible for standardizing desktop environment.

  • Document all work in the Help Desk system. 

  • Participation in on-call rotation during non-work hours, including holidays and weekends. 

  • Participate in activities to include 5S, Kaizen, Quick Hits, Six Sigma, and other related continuous improvement events. 

  • Other duties as assigned.


  • Safety apparel (PPE) and uniforms are mandatory.

  • Must be able to continuously lift 30 to 75 lbs. and occasionally carry a distance of 30 to 50 feet.

  • Work daily assigned shift to include overtime, up to and including production Saturdays, shutdown days, and holidays as needed.

  • Follow all company policies including ISO 9001 2008/ISO 14000 and QOS adherence (where applicable) and Associate Handbook and Safety Manual.

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