About the Role

• Apply system analysis techniques to design hardware and/or software specifications. 

• Implementation and support of new hardware and software. Document networked hardware and software environment. 

• Ability to autonomously decide corrective actions regarding programs, hardware, etc., which will directly impact production. 

• Write training manuals. 

• Troubleshoot hardware issues with desktop pc’s, servers, printers, etc. 

• Troubleshoot software issues with Windows applications. 

• Develop processes and procedures to support continuous improvement initiatives and/or new business. 

• Manage servers and backups. 

• Work with vendors or other support for Cisco/network-related issues and application support.

• Answer incoming calls regarding IT issues. 

• Responsible for standardizing desktop environment.

• Document all work in the Help Desk system. 

• Participation in on-call rotation during non-work hours, including holidays and weekends. 

• Participate in activities to include 5S, Kaizen, Quick Hits, Six Sigma, and other related continuous improvement events. 

• Other duties as assigned.